Terms of Service

Terms of Service

Welcome to Cultural Heritage Online (culturalheritageonline.com, the “Platform”), operated by OASIS Tech LLC, a Wyoming, USA limited-liability company (“Company”, “CHO”, “we”, “us”, or “our”). By accessing or using our website, submitting content, purchasing a paid service, or creating an account (including Ambassador and Operatore PRO accounts), you agree to be bound by these Terms of Service (“Terms”) in full. If you do not agree to these Terms, you must not use our website or services.

Last updated: 8 October 2026.

1. Nature of the service

Cultural Heritage Online is an editorial and directory platform dedicated to global cultural heritage, architecture and history. We provide editorial magazine articles, place records, an events calendar, and commercial services described below. The information provided is for educational, cultural and promotional purposes. While we strive for accuracy through our editorial verification process, we do not guarantee that all venue details (opening hours, ticket prices, contact details) are entirely current, as these remain subject to change by the institutions themselves.

2. Services offered

Free access to listings, magazine articles and editorial archive.
Founding Partner subscriptions for institutions and cultural businesses (extended directory profile, editorial coverage, banner inventory).
Guest Post placements, sold in three tiers (Standard, Plus, Annual) with specific deliverables described in the contract documents linked below.
Featured listings, banner placements and other editorial collaborations, quoted case by case.
Memberships for the people who contribute — Operator PRO, Organiser — which open the paid features described on the membership pages.
Digital products: downloadable road-books, virtual tours and video, and licences to use photographs from the archive. These are sold by us, under Section 5(b); where the file comes from a member of the site, that member is paid a share of the price under Section 18.
Tickets and bookings for events and guided experiences, where the event is the organiser’s and we provide the means to sell it online. Section 19 explains who is responsible for what.

3. User accounts

Certain features of the Platform — proposing a place or event, submitting an article, selling digital products as an Operatore PRO — require an account or the submission of personal information.

You must provide accurate, current and complete information.
You are responsible for safeguarding your password and for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that violate these Terms, our Editorial Guidelines, or that engage in fraudulent activity.

4. Guest Post contract documents

The following PDF documents form an integral part of the Guest Post terms. The version current at the time of purchase governs the order:

5. Payment

How a payment is handled, and who the seller is, depends on what you buy. The three cases below are deliberately different, and the difference decides who issues your receipt, who owes any tax, and who refunds you.

(a) Services sold by CHO — memberships, Guest Post placements, featured listings, banner placements. Payments are processed by Stripe Payments Europe Ltd. on behalf of OASIS Tech LLC. The seller is OASIS Tech LLC, which issues the invoice and makes it available to the customer by email.

(b) Digital products — road-books, virtual tours and video, photograph licences. These are sold through Stripe Managed Payments: Stripe is the merchant of record for the transaction. Stripe collects the payment, calculates and remits any VAT or sales tax due in your country, and issues your receipt. The licence to use the file is granted by OASIS Tech LLC on the terms shown at checkout and in Section 7. Where the file was supplied by a member of the site, that member is paid a share of the price under Section 18 and is not the seller.

(c) Event tickets and bookings — the event belongs to the organiser named on the event page, who is responsible for it. The payment is collected through the Platform and transferred to the organiser, and the receipt for the booking is issued by OASIS Tech LLC, which collects on their behalf. Section 19 sets out who is responsible for what.

In all three cases CHO does not store full payment card details on its servers, and by completing a checkout you accept the Stripe Services Agreement applicable to your country in addition to these Terms.

6. Cancellation and refund

Founding Partner subscriptions are billed annually. Cancellation takes effect at the next renewal date. The subscription remains active until the end of the paid period; no pro-rata refund is granted for unused portions of the current period.

Guest Post orders: once editorial work has started (briefing call, draft commissioned or revised, layout in production) no refund is due. Before editorial work starts, a full refund is granted on written request within 14 days of purchase.

Consumer customers resident in the European Union may invoke the right of withdrawal within 14 days of purchase, unless editorial work has already begun on their order. Withdrawal can be exercised by completing the withdrawal form or by any other unequivocal written statement sent via the contact form (start your message with “Withdrawal”).

Event tickets and bookings follow the organiser’s own cancellation rules, and Section 19 explains how a cancelled or changed event is handled. Digital products are refunded in full within 14 days if the file has not been downloaded, and after download only if the file is defective; if you are a consumer in the European Union or the United Kingdom, the checkout asks you to consent to immediate delivery and tells you that this waives the statutory 14-day right of withdrawal on digital content.

The complete policy for every product — digital files, memberships, bookable experiences — with the rules we apply automatically, is on the Refund Policy page. To ask for a refund, use the refund request page.

7. Intellectual property and content ownership

The Platform features distinct types of content, subject to different rights frameworks. Our full approach to copyright, licensing and takedown procedure is set out in the separate Copyright & DMCA Policy, which forms an integral part of these Terms.

7.1 Company content. All in-house editorial texts, place records, site design, logos, software and curation architecture are the exclusive property of OASIS Tech LLC or licensed to it, and are protected by international copyright. You may not reproduce, distribute, modify, scrape or commercially exploit this content without our express prior written permission, except for brief citations (up to two or three sentences) that include a direct link to the original page.

Photographs sourced from Wikimedia Commons retain their original licences (typically CC-BY / CC-BY-SA / Public Domain). Attribution is given on the article or in the media library. Photographs supplied by Founding Partners, guest contributors, contributing photographers or institutions remain the property of their owners; CHO holds a licence to publish them in the context of the agreed editorial coverage.

7.2 User-generated content (UGC) and submissions. When you submit, upload or post content to the Platform — including but not limited to proposing a place, uploading a photograph, submitting an event, or leaving a comment (“User Content”) — you retain full ownership and copyright of your work.

However, by submitting User Content you grant OASIS Tech LLC a worldwide, non-exclusive, royalty-free, perpetual, irrevocable and sublicensable licence to use, reproduce, modify (for formatting, technical or editorial clarity), publish, publicly display and distribute your User Content across the Platform and our associated promotional channels.

By submitting User Content, you represent and warrant that: (1) you are the creator and owner of the content, or you hold the necessary licences, rights and permissions to authorise us to use it; (2) your content does not infringe the copyright, trademark, privacy or other intellectual property rights of any third party; and (3) your content is not defamatory, unlawful or intentionally misleading.

8. Prohibited conduct

You agree not to:

Use automated systems, bots or scrapers to extract data, text or images from the Platform for commercial reuse, AI-training without consent, or competitor directories.
Upload viruses, malware or malicious code.
Interfere with the proper working of the Platform or bypass our security measures.
Use the Platform to transmit unauthorized advertising, spam or solicitations outside of the designated commercial programs (e.g. Operatore PRO).

9. DMCA and copyright infringement

We respect the intellectual property rights of others. If you believe your copyright has been infringed by material on the Platform, please follow our formal DMCA takedown procedure, described in full — including what a valid notice or counter-notice must contain — on the Copyright & DMCA Policy page.

All DMCA takedown notices and counter-notices must be sent to our registered Designated Agent:

DMCA Agent — Cultural Heritage Online / OASIS Tech LLC
Email: info@culturalheritageonline.com
Mailing address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA

10. Editorial independence

CHO operates with editorial independence from its commercial partners. Paid placements (Guest Post, banner, featured listing) are clearly labelled as such; they do not affect editorial judgement on unrelated coverage. We reserve the right to decline pitches, edit submitted copy, request corrections, or take down published material that does not meet our editorial standards or that breaches third-party rights.

11. Corrections

Subjects of editorial coverage and any other interested party may request corrections or clarifications of published content via the contact form (start your message with “Correction”). The editorial team replies within two working days and acts within ten working days where the request is well-founded — see the full Corrections Policy. Copyright takedown requests follow the separate DMCA procedure in §9, not this section.

12. Disclaimers of warranties

THE PLATFORM AND ALL CONTENT, SERVICES AND PRODUCTS INCLUDED ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. OASIS TECH LLC DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.

13. Limitation of liability

CHO supplies information on a best-effort basis; listings, opening hours, ticket prices and contact details are checked at publication and reasonably maintained, but remain subject to change by the institutions themselves. To the maximum extent permitted by applicable law, in no event shall OASIS Tech LLC, its owner, affiliates or collaborators be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenues, data, use or goodwill, resulting from (a) your access to or use of, or inability to access or use, the Platform; (b) any conduct or content of any third party on the Platform; or (c) unauthorized access to, or alteration of, your transmissions or content. Where liability cannot be excluded, the aggregate liability of OASIS Tech LLC to any customer is capped at the amount paid by that customer for the service giving rise to the claim over the twelve months preceding the event.

14. Indemnification

You agree to indemnify, defend and hold harmless OASIS Tech LLC and its officers, directors, employees and agents from any claims, damages, liabilities, costs or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; or (c) your violation of any third-party right, including without limitation any copyright, property or privacy right — such as uploading infringing User Content.

15. Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or related to them, are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. If you are a consumer, this choice of law does not deprive you of the protection of any mandatory provisions of the law of the country in which you habitually reside.

For business users, and for commercial disputes, any dispute, controversy or claim arising out of or relating to these Terms, or their breach, shall be settled by binding arbitration administered by the International Centre for Dispute Resolution (ICDR) under its International Dispute Resolution Procedures. The arbitration shall be seated in Sheridan, Wyoming, and conducted in English; the parties agree that hearings and proceedings may be held remotely by video conference.

If you are a consumer, nothing in this section requires you to submit a dispute to arbitration or to bring proceedings outside your home jurisdiction. You may bring proceedings before the courts of the country in which you reside, and you keep the full benefit of any mandatory consumer-protection rights that cannot be waived under the law of that country — including, for residents of the European Union, the European Economic Area or the United Kingdom, the mandatory protections of their local consumer law. Where such rights apply, they prevail over this section.

16. Privacy and cookies

Personal data processing on the Platform is governed by the Privacy Policy and the use of cookies by the Cookie Policy, which form an integral part of these Terms.

17. Modifications to the Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on the Platform and updating the “Last updated” date. Continued use of the Platform after such changes constitutes acceptance of the new Terms.

18. Archive and image sales (Operatore PRO)

Operatore PRO members may list for sale on the Platform their own photographs and faithful digitizations of items from their own collections (vintage postcards, posters, prints). By accepting the Operatore PRO role — and in any event by listing an item for sale — the member accepts the following rules, which form part of these Terms:

Ownership stays with the author, but the sale is ours. Listing an item grants CHO a non-exclusive right to reproduce the file and to sell licences to it in its own name, which is how the sale is made (Section 5(b)): European Union law treats the platform that takes the payment and sets the conditions of sale as the supplier of a digital product, so the member cannot be named as the seller to the buyer. Copyright and ownership of the work stay entirely with the member, who remains free to sell the same material anywhere else and may delist it at any time.
Warranties. The member warrants that they own the physical items digitized and that, to their knowledge, the works reproduced are in the public domain or that they hold the rights needed. Works by identified artists (for example, posters) are cleared item by item before listing.
Payout. The member is paid a share of each sale, calculated on the price net of any tax collected on it: 70% for photograph licences and 80% for road-books and virtual tours. The share CHO keeps covers card and payment costs, tax handling, delivery of the file and the accounting. Where a fixed amount per item has been agreed in writing with the member, that written agreement prevails over these percentages. The share accrues as a credit shown on the member’s account page, which the member withdraws either to their own connected Stripe account or against a single invoice once the credit passes the threshold agreed with them.
Public display. The public website shows only reduced-resolution, watermarked versions. Master files are stored privately and delivered to buyers only after purchase, through a time-limited link.
Buyers. High-resolution files are supplied under a personal or single-project licence. Re-uploading, redistributing, or reselling the file is a breach of contract (see Section 7 and the licence terms shown at checkout). For public-domain works the buyer acquires no copyright: the purchase covers the technical supply of the master file and the licence above.
Withdrawal. The member may delist any of their items at any time with written notice; orders already completed remain valid.

19. Event tickets and bookings

When you book a place on an event or a guided experience listed on the Platform, the event is the organiser’s. We publish it, and we provide the means to sell it online.

The organiser is responsible for the event. That it takes place, at the time and place announced and as described, is their undertaking, not ours. Prices, capacity, and their own cancellation rules are theirs to set.
Who collects, and who refunds. The payment is collected through the Platform and transferred to the organiser; the receipt is issued by OASIS Tech LLC, which collects on their behalf. If an event is cancelled, postponed or materially changed, you are refunded in full. If you simply cannot attend, the organiser’s own rules apply: write to them from your confirmation email. The rules we apply automatically are on the Refund Policy page.
Bookings that need confirmation. Where an experience requires a minimum number of participants, your card is authorised and not charged when you book. It is charged only when the organiser confirms. If the experience is not confirmed, the hold is released and nothing is taken.
Our fee. Where the organiser uses the Platform to sell admission, CHO’s service fee is agreed with them in writing before their first ticketed event is published. No fee is charged on free events.
What the organiser undertakes. By listing a ticketed event, the organiser confirms that they have the right to hold it and to sell admission to it, that the information published is accurate, and that they will honour every booking taken. The organiser indemnifies CHO against claims arising from the event or from their failure to hold it.
What CHO does not warrant. We publish events in good faith on the information the organiser gives us. We do not warrant that an event will take place, nor the quality or safety of what is offered there. Sections 12 and 13 apply.

Contact

OASIS Tech LLC — 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA. For editorial, legal or general enquiries, use the contact form. For DMCA notices specifically, use the Designated Agent contact in §9 above.